Model 1: Dedicated Agent Model

Fixed monthly capacity with predictable costs for large hotels and clusters

1 50 100+
agents

Model 1 Pricing Tiers

Pilot (1-9) 8,000 SAR/agent
Tier 1 (20-30) 7,800 SAR/agent
Tier 2 (31-50) 7,450 SAR/agent
Tier 3 (51-75) 7,150 SAR/agent
Tier 4 (76-100) 6,850 SAR/agent
Tier 5 (100+) 6,550 SAR/agent

Included Services

  • Recruitment, HR, and workforce management
  • Initial and ongoing training aligned with Accor standards
  • Quality monitoring, coaching, and performance reporting
  • Governance, account management, and SLA tracking
  • 8 hours/day coverage with regional redundancy

Model 2: Variable Volume Model

Flexible hourly pricing with pay-per-call fees - ideal for overflow and seasonality

Calculate by:
1K 10K 20K+
hours/month

Call Language Distribution

Percentage breakdown of expected call volume by language

%
1.0 USD/call
%
1.5 USD/call
%
1.5 USD/call
Total: 100%

Model 2 Hourly Pricing Tiers

Tier 1 (2K-4K hrs) 48 SAR/hour
Tier 2 (4K-8K hrs) 45 SAR/hour
Tier 3 (8K-15K hrs) 42 SAR/hour
Tier 4 (15K+ hrs) 39 SAR/hour

* Hourly pricing includes 11% premium vs Model 1 for flexibility

Model 3: Performance + Pay-Per-Call Model

Success-based model with lowest entry barrier - perfect for small hotels and pilot programs. Agents are calculated automatically based on call volume.

SAR

Confirmed reservations generated by ntam Connect (excludes VAT, city tax, OTA fees, cancellations)

100 10K 20K+
calls/month

Call Language Distribution

Percentage breakdown of expected call volume by language

%
1.0 USD/call
%
1.5 USD/call
%
1.5 USD/call
Total: 100%

Model 3 Commission Tiers

Tier 0 (1-9 agents) 3.0% commission
Tier 1 (10-20 agents) 2.5% commission
Tier 2 (21-40 agents) 2.0% commission
Tier 3 (41-75 agents) 1.75% commission
Tier 4 (76+ agents) 1.5% commission

Key Benefits

  • Zero fixed cost for small properties
  • Fully aligned incentives - we succeed when you succeed
  • Natural migration path to Model 2 or Model 1 as volume grows
  • Perfect for pilot programs and emerging call volumes

Cost Summary

Model 1
Selected Tier Tier 1 (20-30)
Number of Agents 20
Rate per Agent 7,800 SAR
Monthly Total 156,000 SAR
Annual Projection 1,872,000 SAR
Exchange Rate: 1 USD = 3.75 SAR | 1 EUR ≈ 4.10 SAR

* This is an indicative estimate only. Final pricing subject to formal commercial agreement and terms & conditions.